Support - Mentha Works

Get In Touch With Us

Email: [email protected]
Response Time: We aim to reply within 24 hours (weekdays).

Order & Shipping

Processing Time: Orders are processed within 1-2 business days.
Shipping Options: Standard UPS or FedEx delivery (2-5 business days)
Tracking: Once shipped, you will receive a confirmation email with a tracking number.
Delivery Areas: We currently ship internationally.

Tax & Import fees

EU: price includes VAT; a flat shipping fee at checkout
USA: no sales tax added; a flat shipping fee at checkout covers all import fees; no additional fees upon delivery
other regions: other countries may face customs duties; a flat shipping fee at checkout

Returns & Exchanges

Eligibility: Items may be returned or exchanged within 30 days of delivery.
Condition: Products must be unused, in original packaging, and with all tags attached.
Process:

Contact support at [email protected]
Provide order number and reason for return
Ship items to the return address provided by our team

Refunds: Issued as soon as we receive your return.
Exceptions: Merchandise, gift cards and personalized products are non-returnable.

Payments & Security

Accepted Payment Methods: Credit/Debit cards (Visa, Mastercard, AmEx), PayPal.
Currency: All prices are displayed in Euro and USD, based on location.
Security: All transactions are encrypted and processed through secure payment gateways.

Privacy & Data Protection

We value your privacy and never share personal information with third parties.
Your data is used only to process orders, improve services, and send optional updates (if subscribed).

Feedback & Complaints

We’re always looking to improve. If you have feedback or a complaint, please write to [email protected].

frequently asked questions

Where do you ship to?

We ship worldwide. A flat shipping fee will be added at checkout based on your delivery country.

If you’re unsure about shipping to your location, just email us at [email protected] — we’ll confirm it for you.

When will monk echo ship?

All pre-ordered units are scheduled to ship in August, 2026.

EU: Does the price include VAT?

Yes — all prices shown include VAT.

If you have an EU VAT number, you can enter it at checkout to apply for VAT exemption.

US: Who pays import fees?

All import fees and taxes are included in the flat shipping fee shown at checkout. You won’t be charged any additional taxes or import duties upon delivery.

US: Will sales tax be added at checkout?

No. Sales tax is not added at checkout and will not be requested upon delivery.

US: Will my order get stuck in customs?

No. We work with an experienced logistics partner specializing in smooth international delivery and customs clearance.

If anything unexpected happens, we’ll make sure it’s resolved quickly — you won’t be left hanging.

Can I cancel my order?

Of course. We offer a money-back guarantee before and up to 30 days after delivery.
Just email us at [email protected], and we’ll take care of it right away.

Can I change my delivery address?

Yes, the delivery address can be changed within the same country until your order is shipped out. If you want to change the address to a different country, email us at [email protected], and we’ll assist you right away.